SMS Privacy Policy

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to Tall Timbers Tree and Shrub Service (“Tall Timbers Tree and Shrub Service”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with Tall Timbers Tree and Shrub Service. Standard message and data rates may apply. Please contact your mobile carrier for details. 

OPTING OUT

You may opt out of receiving SMS messages from Tall Timbers Tree and Shrub Service at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.  You may also request to opt out by contacting us directly at the email address listed on this site. 

USE AND PROTECTION OF MOBILE INFORMATION 

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Tall Timbers Tree and Shrub Service will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive. 

CONSENT AND ACCEPTABLE USE 

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.  You can view our Acceptable Use Policy below. 

SMS Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Tall Timbers Tree and Shrub Service (“Tall Timbers Tree and Shrub Service,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services. 

Consent Requirements

Obtaining Consent:
You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes: 

  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form). 

  • Disclosure of the type and frequency of messages. 

  • A link to this AUP and our Privacy Policy. 

You must retain a record of consent, such as a timestamp or signed agreement. 

Sample Opt-In Language 

“By checking this box, you consent to receive text messages from Tall Timbers Tree and Shrub Service regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.” 

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent. 

Identification

All outbound messages must clearly identify Tall Timbers Tree and Shrub Service as the sender, unless they are part of an ongoing conversation initiated by the recipient. 

Message Content Restrictions 

You may not use our Services to send or facilitate content that includes: 

Unsolicited or Spam Messages 

  • Advertising or promotional messages without explicit user consent 

  • Purchased phone lists or shared third-party consents 

Illegal or Restricted Content s 

  • Child exploitation material 

  • Hate speech or incitement to violence 

  • High-risk financial services (e.g., payday loans, crypto schemes) 

  • Debt relief or credit repair services 

  • Cannabis, CBD, or other controlled substances 

  • Prescription drugs without a license 

  • Gambling or betting content 

  • "Make-money-fast" or deceptive income claims 

SHAFT Content 

  • Sexually explicit material 

  • Hate-based content 

  • Alcohol promotions 

  • Firearms and ammunition sales 

  • Tobacco or vaping products 

Fraudulent or Malicious Content 

  • Phishing or impersonation 

  • Malware, spyware, or viruses 

Evasion and Abuse

You may not: 

  • Use URL shorteners from shared public domains (e.g., Bit.ly) 

  • Misspell keywords or evade detection filters intentionally 

  • Send similar messages from multiple numbers (“snowshoeing”) 

  • Alter headers or spoof sender identity 

Frequency and Reconfirmation 

If you send recurring messages, you must: 

  • Inform users of the frequency 

  • Include regular reminders about opt-out options 

  • Reconfirm consent periodically as required by law 

Enforcement 

Violations of this Policy may result in: 

  • Warning or temporary suspension 

  • Termination of access to messaging services 

  • Reporting to telecommunications carriers and regulatory bodies 

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version. 

Privacy and Data Usage 

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.  For questions about this Policy, contact us at the email address listed in the footer of this website. 

SMS Terms & Conditions 

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Tall Timbers Tree and Shrub Service, (“Tall Timbers Tree and Shrub Service,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms. 

Brand Name 

Tall Timbers Tree and Shrub Service

Types of Messages You May Receive 

By opting in, you may receive: 

  • Appointment reminders 

  • Account notifications 

  • Product or service updates 

  • Customer support communications 

  • Promotional and marketing messages (only if consented to) 

Message Frequency 

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in. 

Message and Data Rates 

Standard message and data rates may apply. Please contact your carrier for details. 

Opt-Out Instructions 

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. 

Customer Support 

  • Text HELP for assistance 

  • Email: Listed in the footer of this site

  • Call: Phone number listed in the footer of this site

Privacy & Data Use 

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details. 

Changes to Terms 

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes. 

Tall Timbers Tree & Shrub Service ("Tall Timbers," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website (talltimberstreeservice.com), contact us, or submit a form through our website or our advertising (including Facebook and Instagram lead forms).

Information We Collect

When you request a quote, sign up for a service, or contact us through a form on our website or through our social media advertising, we may collect:

  • Your name

  • Phone number

  • Email address

  • Property address or zip code

  • Details about the tree or shrub care services you're interested in

  • Any additional information you choose to share with us

We do not knowingly collect sensitive personal information such as financial account numbers, government ID numbers, or health information through these forms.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry and schedule an assessment or estimate

  • Provide the tree and shrub care services you request

  • Send you information about your scheduled services or account

  • Improve our services and website

  • Comply with legal obligations

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information with:

  • Service providers who help us operate our business, such as scheduling software, email or SMS communication tools, and payment processors. These providers are only permitted to use your information to perform services on our behalf.

  • Advertising platforms (such as Meta/Facebook) when you submit a lead form through an ad. Meta's own privacy policy governs how they handle information collected through their platform.

  • Legal authorities, if required by law or to protect our rights, property, or safety, or that of our customers.

Cookies and Website Data

Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve your browsing experience. You can adjust your browser settings to refuse cookies, though some parts of our site may not function properly as a result.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of past services and responding to any future inquiries.

Your Choices

You may contact us at any time to:

  • Ask what information we have on file for you

  • Request that we correct or delete your information

  • Opt out of future marketing communications

To make a request, contact us using the information below.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Tall Timbers Tree & Shrub Service 3616 W High Street, Colorado Springs, CO 80904 Colorado Springs: (719) 528-8141 Castle Rock: (720) 799-7858